Swisscom shops Switzerland

A new cross-channel shop concept for Switzerland’s 116 Swisscom shops, from the pilot phase to the series production of bespoke furniture by Erich Keller AG.

Swisscom shop interior featuring furniture and consultation islands crafted by Erich Keller
Solution
Interior Fit-Out
Project type
Retail & customer spaces
Project kind
New build
Year
2020
Location
Switzerland

With around 10 million visitors a year, Switzerland’s 116 Swisscom shops are among the country’s busiest retail spaces. With the “Retina” project, a forward-looking shop concept was developed that enables contemporary, cross-channel and reliable customer experiences and sets a new benchmark in the telco market.

The modern look and feel, the invisibly built-in technologies and the various themed zones make the redesigned shops a place of inspiration. After an intensive development phase and the realisation of several pilot shops, Erich Keller AG has entered production of the first furniture series.

The insights from the daily operation of the pilot shops fed directly into the further development. The result is furniture that leaves nothing to be desired in terms of appearance, functionality and quality of workmanship.

02 Swisscom Winterthur
03 Swisscom Winterthur
04 Swisscom Winterthur
05 Swisscom Winterthur
06 Swisscom Winterthur
07 Swisscom Winterthur
08 Swisscom Winterthur
Industry
Technology & telecommunications
Products
Retail
Architect
instinct laboratory Ltd
Client
Swisscom Schweiz